PRIVACY POLICY

1. DATA CONTROLLER

2. DATA WE COLLECT

We collect the minimum information necessary to provide a luxury and efficient experience:

• Identification Data: Full name.
• Contact Data: Email address and phone number.
• Browsing Data: IP address, cookies and usage data collected through Vercel (our hosting provider).
• Special Categories: In requests for security or emergency medical services, we process the information voluntarily provided by the user (exact location or basic health information) in order to facilitate immediate assistance.

3. PURPOSE OF PROCESSING

We process your data for the following purposes:

• Request Management: Connecting the user with the selected service provider (Living, Mobility, Lifestyle or Services).
• User and Provider Registration: Creating and managing accounts on the platform.
• Direct Communication: Responding to inquiries through our integrated WhatsApp channel.
• Experience Improvement: Personalizing the interface according to the user’s language and preferences (including RTL support for Arabic reading).
• Exclusive Marketing: Only if expressly authorized by you, we will send updates regarding premium services in Marbella.

4. LEGAL BASIS

The legal basis for processing your data is:

• Performance of a contract or pre-contractual measures: To process your service requests with providers.
• Consent: By checking the registration boxes or initiating a WhatsApp conversation.
• Legitimate Interest: To ensure the security of the platform and improve our technical services.

5. DATA SHARING (IMPORTANT)

6. WHATSAPP CHANNEL

7. INTERNATIONAL TRANSFERS AND PROVIDERS

Our platform is hosted on Vercel. Data may be stored or processed on servers located outside the European Economic Area (EEA), under security frameworks that guarantee an adequate level of protection (Standard Contractual Clauses).

8. DATA RETENTION

• Registration Data: Until you request its deletion.
• Inquiry Data: For the time necessary to resolve the request and subsequently during the legal limitation periods for liabilities (generally 5 years).

9. INFORMATION SECURITY

Given the exclusive nature of our clientele, we apply high-level technical and organizational measures (SSL encryption on Vercel and restricted access protocols) to prevent unauthorized access or loss of data integrity.

10. YOUR RIGHTS

You have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Delete your data (right to be forgotten).
• Object to processing or request restriction of processing.
• Data portability.

To exercise these rights, send an email to [Insertar Email] attaching a copy of your ID card or equivalent document and indicating the right you wish to exercise. Likewise, you have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

11. LANGUAGE AND PREVALENCE

In the event of discrepancies between the versions of this Policy in different languages (English or Arabic), the Spanish version shall prevail for legal purposes.